"If you're not keeping score, you're just practising": a lean healthcare program evaluation framework.

Martin L. Puterman, Yue Zhang, Sema K. Aydede, Becky Palmer, Stuart MacLeod, Hessam Bavafa and Jennifer MacKenzie Sauder School of Business, University of British Columbia, British Columbia, Canada College of Business and Innovation, The University of Toledo, Ohio, U.S.A. Provincial Health Services Authority, British Columbia, Canada The Wharton School, University of Pennsylvania, Pennsylvania, U.S.A.